REFUND / CANCELLATION POLICY

Refund Policy

At Vector Roadside Assistance, we are committed to providing reliable and professional towing and roadside assistance services. This Refund Policy explains the circumstances under which refunds may be granted.

1. Service Cancellation

Customers may cancel a service request before a driver has been dispatched.
If a service is canceled before dispatch, a full refund may be issued.
If a driver has already been dispatched, a cancellation fee may apply to cover operational and dispatch costs.

2. Refund Eligibility

Refunds may be considered in the following circumstances:
We are unable to provide the requested service.
A customer is charged incorrectly due to a billing error.
The service paid for was not delivered due to an issue on our side.

All refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Services

Refunds will generally not be provided in the following situations:
A customer cancels after a driver has been dispatched.
A customer is unavailable at the agreed location.
Incorrect pickup, destination, or vehicle information is provided by the customer.
The service has been completed as requested.
Delays caused by traffic, weather conditions, road closures, or circumstances beyond our reasonable control.

4. Service Concerns

If you are dissatisfied with a service received, please contact us within 7 days of the service date. We will investigate the matter and work toward a fair resolution.

5. Refund Process

To request a refund, please contact us with:
Your full name
Service date and time
Vehicle details
Payment receipt or transaction reference Reason for the refund request

Refund requests should be submitted to:
Email: info@vectorroadsiderescue.com
Phone: (888) 834-4009

6. Refund Timeframe

Approved refunds will be processed using the original payment method whenever possible. Depending on the payment provider or financial institution, refunds may take 5–14 business days to appear in your account.

7. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. For any questions regarding this policy, please contact us using the details provided above.